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About CR Dynamics
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CR Dynamics is an industry-leading customer service contact center.
We specialize in handling the customer service needs of manufacturers as
well as merchants. Whether the interaction is an email, phone call,
or fax, we utilize state of the art technology and our extensive service
experience to deliver world-class service to your customers at a
reasonable cost.
Services:
- Order Taking
- Up-Sales
- Customer Care
- Order Tracking
- Returns (RMA)
- Tech Support/Help Desk
Features:
- IVR - Interactive menu choices
- Multiple languages
- Voice Messaging
- Call Metrics tracking (per-hour call volume, hold times, abandoned
calls, etc.)
- CRM Tracking (caller and order information)
- Digital Voice Recording
- Call Transfer/Escalation
- Web Chat
Some of the advantages to outsourcing your customer service needs
includes:
- 24/7 365 availability resulting in greater confidence in you as a
merchant
- Extensive Experience - We know how to provide customer service,
resulting in a higher satisfaction level for your customers and
increased merchant ratings for you.
- World-Class technology - reinforcing your identity as a professional
merchant delivering professional services.
- Reporting - We provide detailed reporting on all of our contacts
which allows you to track trends and advertising placements and ensures your confidence in the
quality service we provide.
- Lower Cost - we are much more cost effective than staffing your own
customer service team.
- Free cost/benefit analysis available upon request
Contact us at 1-800-313-4273 for a free estimate
Special Offer for
Members - Get 50% off all setup charges
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"eCommerce Merchants is a one-stop resource for businesses of all sizes to stay up-to-date on best practices for selling a product or service online."
- Jonathan Garriss, Executive Director and online merchant of shoes and posters. |
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"If you truly want an edge over your online competitors you must connect with other like-minded professionals. eCommerce Merchants is an invaluable information resource that has assisted my business enormously."
- Phil Leahy, Champion of eBay education in Australia & international seller of discount shoes. |
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